Returns & Exchanges
At Basin, we want you to love your self-care routine, which is why we offer a 30-day window for returns or exchanges on all beauty and bath products. Please ensure items are in their original packaging and strictly follow our hygiene standards for a seamless refund process.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Safely pack your items in their original shipping box and include the printed return authorization form to ensure your refund is processed correctly.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of starting your request.
Receive Your Refund
Once our quality control team inspects the returned products, your refund will be issued to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing